Frequently Asked Questions
Answers to the questions physicians and practice administrators ask most often. If you don't see yours here, we're a call or a message away.
What kinds of coverage does TOPS provide?
TOPS provides after-hours and overnight support, clinic coverage, vacation coverage, weekend coverage, holiday coverage, and temporary provider coverage. Services can be combined and tailored to your practice.
Can we request coverage for just one day?
Yes. Support can be arranged for a single day, several days, or on an ongoing basis. Tell us what you need and we will build a plan around it.
Do TOPS providers follow our protocols and systems?
Yes. Before coverage begins, we learn about your practice, protocols, and preferences. Our providers follow your plan and escalate urgent matters according to your instructions.
Who provides the coverage?
TOPS provides physician, nurse practitioner, and physician assistant support, matched to the needs of your practice.
How are after-hours calls handled?
After-hours and overnight calls are managed according to your protocols so your patients continue to receive timely clinical support. Urgent matters are handled and escalated the way you have instructed, and you receive an update for your review.
How far in advance do we need to plan?
Planned coverage — vacations, holidays, scheduled time away — is best arranged in advance. If you need support unexpectedly, contact us and we will talk through what is possible.
Will we stay informed while we are away?
Yes. We keep you updated during coverage so you can return with complete confidence.
How do we get started?
Request a consultation or submit a coverage request online. We will follow up to confirm the right coverage, schedule, and arrangement for your practice.
Still have a question? Contact TOPS or call 833-365-TOPS (8677).
Let's Build a Coverage Plan That Works for You.
Tell us what you need and we'll create a solution tailored to your practice.